Terms And Conditions
Joy Zarine Ltd
Terms and Conditions of Business
Company No. 09816386 | Registered in England and Wales | VAT Registered : GB 224751615
1. Definitions
"We/us/our" refers to Joy Zarine Ltd (Company No. 09816386). "You/your" refers to the client named on the invoice or proposal. "Services" means the consultancy, copywriting, brand strategy, or related work agreed between us.
2. Proposals and Agreements
All work is undertaken on the basis of a written proposal, scope of work, or agreed brief. By proceeding with an instruction you confirm acceptance of these terms.
3. Fees and Invoicing
Fees are as stated in your proposal or invoice. We reserve the right to adjust fees for any work outside the agreed scope. All prices are exclusive of VAT unless stated otherwise. VAT will be charged at the prevailing rate where applicable.
4. Payment Terms
Payment is due within 30 days of the invoice date unless otherwise agreed in writing. We accept bank transfer (details on invoice).
5. Late Payment
Overdue invoices will incur interest at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to charge a fixed recovery fee of £40–£100 depending on the debt value, as permitted by that Act. We may pause or suspend work on any project where payment is outstanding.
6. Cancellation and Postponement
If you cancel a project after work has commenced, you remain liable for the cost of work completed to that point. Where a project is postponed at your request, we will hold work for up to 30 days; after that, a restart fee may apply.
7. Deposits
For project-based work, we may require a deposit before work commences. The deposit amount will be stated in your proposal. Deposits are non-refundable if a project is cancelled after work has begun. The deposit will be deducted from your final invoice.
8. Expenses
Out-of-pocket expenses incurred in delivering your project — including travel, accommodation, printing, software licences, stock imagery, or third-party services — will be charged at cost. We will notify you in advance and seek your agreement before incurring any significant expense on your behalf.
9. Client Responsibilities
You agree to provide timely access to information, materials, feedback, and approvals reasonably required for us to deliver the Services. Where a project is delayed due to your failure to provide required inputs, we reserve the right to revise timelines and, where necessary, apply a restart fee if work has been set aside for a period exceeding 30 days. We are not liable for missed deadlines or reduced quality resulting from delays on your part.
10. Intellectual Property
All work created by us remains our intellectual property until payment is received in full. Upon receipt of full payment, ownership of final deliverables transfers to you. We retain the right to use completed work in our portfolio and marketing unless you request otherwise in writing.
11. Confidentiality
We treat all client information as confidential and will not share it with third parties without your consent, except where required by law.
12. Data Protection
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Any personal data you share with us will be used solely for the purposes of delivering the Services and managing our business relationship. We will not sell or pass your data to third parties for marketing purposes. Full details are available in our Privacy Policy on request.
13. Revisions and Approval
Our proposals include a specified number of revision rounds where stated. Additional revisions will be charged at our current day rate, as notified to you in writing. Your approval (written or by email) of any deliverable confirms sign-off and acceptance.
14. Liability
Our total liability to you for any claim arising from the Services shall not exceed the fees paid by you for the specific piece of work in question. We are not liable for indirect or consequential loss. Nothing in these terms limits liability for fraud or personal injury caused by negligence.
15. Subcontractors
We may engage trusted subcontractors to assist with delivery. We remain responsible for their work under these terms.
16. Dispute Resolution
In the event of a dispute arising from these terms or the Services provided, both parties agree to attempt resolution through good faith negotiation before pursuing formal legal proceedings. Either party may request a meeting or written exchange to discuss and resolve the matter. If a resolution cannot be reached within 30 days of the dispute being raised in writing, either party may then pursue the matter through the courts.
17. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Retainer Agreements
Where we agree to work together on a retained basis, the following applies.
18.1 Monthly Fee
A fixed monthly retainer fee will be agreed in writing before work commences. This fee secures a defined allocation of time and/or services as set out in your proposal or retainer agreement.
18.2 Payment
Retainer fees are invoiced monthly in advance and are due within 7 days of the invoice date. Continued access to retained services is subject to payment being up to date.
18.3 Unused Time
Unused time or services within a given month do not roll over unless we have agreed otherwise in writing. The retainer fee is for availability and priority access, not solely for output delivered.
18.4 Additional Work
Work requested beyond the scope of the retainer will be quoted and invoiced separately. We will flag this before proceeding wherever possible.
18.5 Notice Period
Either party may end a retainer arrangement by giving 30 days’ written notice. Fees remain payable for the full notice period. Work in progress at the point of notice will be completed and invoiced at the agreed retainer rate or a pro-rata equivalent.
18.6 Commitment
Where a minimum term has been agreed (for example, three or six months), early termination within that term will result in the remaining balance becoming due.
These terms were last updated April 2026. Joy Zarine Ltd reserves the right to update these terms; the current version will always be provided on request.